IDD Team Lead

IDD Team Lead | Home Health
Location: California
Employment Type: Full Time
Work Location: Office
Schedule: Standard
FLSA Status: Non-Exempt

This position is classified under the Fair Labor Standards Act (FLSA) and applicable California labor regulations.

About Our Company

OneWell Health Care and its affiliated companies are dedicated to empowering individuals with Intellectual and Developmental Disabilities (IDD) and Autism to lead fulfilling, self-directed lives. We provide compassionate, person-centered care that promotes dignity, independence, and inclusion across community and home settings throughout the United States.

Position Summary

The IDD Team Lead provides operational leadership and oversight for OneWell Health Care’s California Intellectual and Developmental Disabilities (IDD) services, including Supported Living Services (SLS), Respite Services, and other authorized community-based programs. The Team Lead is responsible for supervising Program Supervisors, overseeing service delivery, managing participant and employee utilization, maintaining continuity of care, addressing service and authorization barriers for existing participants, and ensuring compliance with applicable Regional Center and OneWell requirements. The position maintains operational accountability for a caseload representing a minimum of 300 billable service hours per week and is responsible for actively managing underutilization, pending service cases, staffing gaps, and barriers that prevent authorized services from being delivered.

Position Scope

The IDD Team Lead provides leadership across assigned California Regional Center programs and serves as the primary operational escalation point for Program Supervisors. The position oversees participant service delivery from activation through ongoing services. The Team Lead supports transitions from Intake into Operations but does not own referral intake or authorization progression for pending referrals, which are managed by the Intake Manager. Once a participant transitions into active services, the Team Lead is responsible for monitoring utilization, staffing, continuity of care, service quality, documentation, and operational barriers, including existing-participant POS and authorization issues. The Team Lead works closely with the IDD Manager, Intake Manager, Talent/Recruiting, Quality & Risk Management (QRM), Human Resources, Revenue Cycle Management, and other departments to support effective service delivery.

Key Responsibilities

The IDD Team Lead provides leadership, coaching, and performance oversight to Program Supervisors while ensuring assigned programs meet utilization, staffing, service delivery, documentation, and compliance expectations. Responsibilities include monitoring authorized and delivered service hours, identifying underutilization and service gaps, overseeing pending cases and participant transitions into Operations, and developing action plans to address operational barriers. The Team Lead monitors employee/Personal Attendant availability, staffing needs, participant matching, coverage, and continuity of care while partnering with Talent/Recruiting, HR, Regional Centers, and other stakeholders to resolve concerns. The role also ensures services are delivered in accordance with Individual Program Plans (IPPs), authorizations, and applicable Regional Center requirements; reviews documentation and reportable incidents; escalates safety, compliance, staffing, and service-delivery concerns; and provides regular performance reporting and corrective-action recommendations to the IDD Manager. The Team Lead may also support Regional Center meetings, audits, quality-improvement initiatives, employee development, emergency response, program expansion, and other operational projects as assigned.

Regulatory Frameworks

The position operates in accordance with applicable requirements, including:

• California Department of Developmental Services (DDS) requirements;
• California Code of Regulations, including applicable Title 17 requirements;
• Applicable Regional Center vendor and service requirements;
• Individual Program Plans (IPPs) and service authorizations;
• Special Incident Reporting and mandatory reporting requirements;
• Applicable California employment, health and safety, confidentiality, and privacy requirements; and
• OneWell Health Care policies and procedures.

Confidentiality

The IDD Team Lead must maintain the confidentiality and privacy of participant, employee, family, Regional Center, and Company information in accordance with applicable law, Regional Center requirements, and OneWell policies. Confidential information may only be accessed, used, or disclosed when necessary for legitimate business or service-related responsibilities.

Documentation Requirements

The IDD Team Lead is responsible for ensuring accurate, complete, and timely documentation within applicable OneWell systems.

Documentation responsibilities include oversight of:

• Participant service documentation and service notes;
• Authorized and delivered service hours;
• Staffing and utilization records;
• SIRs and incident documentation;
• Corrective action and follow-up documentation;
• Existing participant authorization/POS barriers;
• Pending operational cases and action plans;
• Employee/PA utilization and matching;
• Service gaps and coverage efforts; and
• Weekly reports and action plans submitted to the IDD Manager.

Certifications

Required certifications will be based on program, Regional Center, and participant requirements. Employees must maintain all certifications required for their assigned responsibilities and complete required OneWell and regulatory training within established timeframes.

Education

Bachelor’s degree in Social Work, Psychology, Human Services, Healthcare Administration, or a related field preferred, or an equivalent combination of relevant education and experience.

Experience

• Minimum of 2–3 years of experience supporting individuals with Intellectual and Developmental Disabilities.
• Supervisory or team leadership experience strongly preferred.
• Experience working with California Regional Centers strongly preferred.
• Experience with SLS, Respite, Personal Assistance, or related community-based services preferred.
• Demonstrated experience managing staffing, service delivery, participant needs, documentation, and operational priorities.

Technical Skills

The successful candidate should demonstrate:

• Strong organizational and time-management skills.
• Ability to analyze utilization, staffing, service-hour, and caseload data.
• Ability to manage multiple operational priorities simultaneously.
• Strong written documentation and reporting skills.
• Proficiency with electronic documentation, scheduling, and service-management systems.
• Working knowledge of Microsoft Office or comparable business applications.
• Ability to learn and effectively utilize OneWell systems, including C2S.

Languages

Must be able to communicate effectively in English, verbally and in writing, with participants, families, employees, Regional Center representatives, and internal departments. Additional language skills may be preferred based on the populations served within the assigned region.

Driver License

A valid driver’s license and ability to meet applicable Company driving requirements are required when driving is necessary to perform assigned job responsibilities. The employee must maintain any required automobile insurance when using a personal vehicle for authorized Company business.

Travel Requirement

This position requiring regular travel throughout assigned California service areas.

Travel may include:

• Participant homes;
• OneWell offices;
• Regional Center locations;
• Community service settings;
• Staff meetings and trainings; and
• Other locations necessary for program oversight.

Moderate regional travel is expected. The Team Lead must be able to respond to operational and participant-service needs across assigned programs and locations.

Benefits

Compensation and Financial Benefits

• Paid sick leave
• Vacation time
• Very competitive wages
• Paid public holidays (if applicable)
• Referral bonuses
• Biweekly direct deposit
• DailyPay (get paid before payday)
• Retirement plan benefits 401(k)

Health & Wellness Benefits (available for full time employees)

• Medical (PPO, Flex, and HSA plans)
• Dental and Vision
• Critical Illness Insurance
• Accident Insurance
• Hospital Insurance
• Short-Term Disability
• Long-Term Disability & Life Insurance
• Employee Assistance Program (EAP)
• Pet Insurance

Work-Life Balance & Other Benefits

• Supportive supervisor and work environment

Legal Disclaimer

This job description reflects the general nature and scope of the role and is not exhaustive. OneWell Health Care reserves the right to revise responsibilities, qualifications, or expectations at its discretion, consistent with applicable law. Employment is at-will and may be terminated by either party at any time, with or without cause or notice.

If you are passionate about supporting individuals with developmental disabilities and thrive in a collaborative, mission-driven environment, we encourage you to apply today.

Join OneWell Health Care — where your work truly changes lives.