Service Coordinator Career Guide
Discover what a Service Coordinator does at OneWell, how to qualify, and what career growth looks like in this essential coordination role.
What Is a Service Coordinator?
A Service Coordinator at OneWell Healthcare connects individuals with intellectual and developmental disabilities (IDD) and their families to the services and supports they need to live independently in the community. Service Coordinators assess needs, develop person-centered plans, coordinate with providers, navigate Medicaid waiver systems, and serve as an ongoing point of contact for clients and families.
Job Outlook
Service coordination roles are growing steadily alongside the expansion of community-based Medicaid waiver programs. States are increasingly investing in service coordination infrastructure as part of their long-term services and supports (LTSS) strategies.
How to Become a Service Coordinator
- 1Earn a bachelor's degree in a relevant fieldA bachelor's degree in social work, human services, psychology, public health, or a related field is the standard requirement for service coordinator positions.
- 2Gain experience working with IDD populationsExperience in direct care, case management, disability services, or social work provides a strong foundation for service coordination work.
- 3Learn the Medicaid waiver landscapeService coordinators must understand HCBS waiver programs, ISPs (Individualized Service Plans), state disability service agencies, and available community supports in their state.
- 4Apply for Service Coordinator positionsOneWell Healthcare employs service coordinators to support our clients and families in navigating community-based care options.
- 5Pursue advanced credentialsCCM certification, social work licensure, or specialized IDD training supports career advancement into senior coordinator and management roles.
Required Skills
- ✓Person-centered planning
- ✓Medicaid waiver navigation
- ✓ISP (Individualized Service Plan) development
- ✓Provider coordination and referrals
- ✓Advocacy for clients and families
- ✓Documentation and compliance reporting
- ✓Crisis support and intervention
- ✓Strong interpersonal communication
Certifications
- →CPR / First Aid
- →State IDD services training (required by most states)
- →Certified Case Manager (CCM) — optional
- →Person-Centered Thinking (PCT) certification
- →Social Work licensure (varies by role)
Why Work as a Service Coordinator at OneWell Healthcare?
Service Coordinator Jobs by State
Click a state to see salary data, local requirements, and open positions near you.
Open Service Coordinator Positions at OneWell
3 active openings — updated daily.
Frequently Asked Questions
Everything you need to know about working as a Service Coordinator.
What does a Service Coordinator do?
Service Coordinators help individuals with IDD and their families access community services, supports, and Medicaid waiver resources. They develop person-centered plans, coordinate with service providers, monitor support delivery, and advocate on behalf of clients.
What is the difference between a Service Coordinator and a Case Manager?
Both roles coordinate care, but Service Coordinators are more focused on IDD Medicaid waiver navigation and community supports planning, while Case Managers work across a broader range of healthcare populations and settings, including hospital discharge and chronic care.
How much does a Service Coordinator earn?
Service Coordinator salaries average approximately $50,000 per year nationally, or $20–$30 per hour. Salaries vary by state, program size, and experience level.
What states does OneWell hire Service Coordinators in?
OneWell Healthcare hires Service Coordinators across our 15 active states including Connecticut, Massachusetts, New York, New Jersey, Maryland, Virginia, Pennsylvania, Ohio, Michigan, South Carolina, North Carolina, Florida, Texas, Georgia, and Indiana.
Ready to Start Your Service Coordinator Career?
Join OneWell Healthcare — 3 open positions available across 1 states. Apply today and make a difference.
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